Shipping Returns
All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc..
Please call 1-800-447-4795 ext 1102 and provide the following information:
- Please mark the outside of returned boxes with the RA# (return authorization)
- Packages without RA#'s clearly marked on packages will be refused.
- All returns must be mailed within 45 days from when customer receives RA#.
- Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
- No COD returns will be accepted.
- If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
- A 10% restocking fee will be applied to ALL returns.
- Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns
- UPS shipping and mailing address:
There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.
- Your account will automatically change to C.O.D./cash-only for 30 days.
- The account will return to regular C.O.D. if the check clears the second deposit.
- If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.
Europa Supports:
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