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Shipping Returns

 

All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc..

Please call 1-800-447-4795 ext 1147 or ext 1201 and provide the following information:

  1. Invoice Number
  2. Product Description / Product Code and Quantity
  3. Dates of Purchase ( all returns must be must be within 60 days of purchase)
  4. Reason for Return ( damage, incorrect, customer error end user, etc.)
  • Please mark the outside of returned boxes with the RA# (return authorization)
  • Packages without RA#'s clearly marked on packages will be refused.
  • All returns must be mailed within 45 days from when customer receives RA#.
  • Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
  • No COD returns will be accepted.
  • If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
  • A 10% restocking fee will be applied to ALL returns.
  • Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
  • Closeout and Discontinued items may not be returned.
  • No Cash refunds given on returns
  • UPS shipping and mailing address:

Europa Sports Products Inc.
11401- Granite St. Suite H
Charlotte, NC 28273

There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.

  • Your account will automatically change to C.O.D./cash-only for 30 days.
  • The account will return to regular C.O.D. if the check clears the second deposit.
  • If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.